
Image via Malls of America
The Dead Malls story generated a lot of discussion, partly because the story got stuck on the front page of Reddit for an entire day, (earning me millions of dollars from google ads in the process, I’m sure), but also because it seems that a Dead Mall can tell us a lot about ourselves.
Some think they illustrate how wasteful we are, willing to discard old buildings, preferring to simply put up new ones somewhere else. Others think it’s because the concept of a department store is becoming redundant, or a sign that the middle class in America is shrinking and inequality is rising (as Joe said in the comments, the death of the mall illustrates that “there is demand for goods and services for the very affluent…and Wal Mart.â€), or that peak oil and peak suburbia are slowly creeping up on us, and we’re all abandoning malls and heading back to the cities. It seems a Dead Mall is like a mirror, we can see whatever we want in them.
I see the death of the shopping mall is testament to the fact that our values are slowly changing.
While material things are important to us, there are easier ways to get them than hitting the mall. It’s really the experience that drives desire, one of the reasons the only malls that survive today have to include everything from roller-coasters to ski slopes. Experience is still delivered to us through goods and services, but what we are really buying is experience and access.
When the value of a product is derived from how it makes us feel, this often means the service is improved. As Jeremy Rifkin points out in The Age of Access, movies are now sold as experiences, but they used to be sold by the foot in the 1920s. Value was based on the physical product, the film strip itself, not the quality of the audience’s experience. In the 1940s and 1950s, major antitrust suits said the Hollywood studios couldn’t own theaters too, (the way Apple today owns the record shop, iTunes, and the only record player you can play those records on, an iPod). Then the advent of television caused a 50% drop in film industry profits. The result of this more competitive environment and a free substitute in the form of TV was that studios were forced away from a manufactured, mass-produced perception of film, and began to think more about the quality of the product in terms of the service it provided the end user. As Rifkin observes; “When virtually everything becomes a service, capitalism is transformed from a system based on exchanging goods to one based on accessing experiences.†In a system based on experience like a mall, delivering a better day out is more important than selling better stuff.